Frequently asked questions

Geturbrick is the French resale platform for limited-edition sneakers, streetwear and accessories, 100% new and authenticated.

Our mission: to give you access to the most sought-after models, sold out everywhere else, with full confidence.

Every item is rigorously verified before shipping to guarantee authenticity.

You can reach us by email at contact@geturbrick.com.

Our team replies within 24h, Monday to Friday.

You can also follow us and reach out on our social channels: Instagram @geturbrick.

We don't have a physical store open to the public. All sales happen exclusively online on our site. Orders ship from our warehouses.

To never miss the latest releases and drops:

• Sign up for our newsletter (10€ off your first order)
• Follow us on Instagram @geturbrick
• Turn on notifications on your account

We regularly announce new arrivals and exclusive drops.

Don't throw them in the household waste. Even when damaged, your sneakers and clothes can be dropped off at a textile collection point (container, charity, partner store): they will be sorted, then reused or recycled.

Geturbrick is a member of Refashion, the state-approved producer responsibility organisation for textiles and footwear in France: our eco-contributions fund this collection and recycling. The nearest drop-off point is listed on refashion.fr.

As soon as your order ships, you receive an email with your tracking number.

That number lets you track your parcel in real time on the carrier’s site (DPD or FedEx depending on your destination).

You can also find your tracking link in your customer account on our site.

We ship to mainland France, the French overseas departments and territories, the whole European Union, and around sixty countries outside the EU.

Enter your address at checkout: the applicable rate and carrier show up before you confirm, no need to ask us for a quote.

Two things add up: our prep time, then the shipping.

1. Prep time

• Items marked Express 48H: 48 working hours. They're already in our warehouses, authenticated.
• Other items: 5 to 10 working days on average. We source the item through our network, receive it, check the size, any defects and its authenticity, then ship it.

2. Shipping

• France: 24h.
• European Union: 1 to 3 working days depending on the country and carrier.
• Rest of Europe and overseas territories: 2 to 3 working days.
• Rest of the world: 3 to 4 working days.

In practice, a standard order delivered in France arrives within 6 to 11 working days, an Express 48H order within 3 days. You're notified by email at every step.

An order ships as a single parcel: if you mix a 48H item with a standard one, the whole order follows the pace of the slower item.

Your tracking number is emailed as soon as your order ships.

Check:

• Your spam or junk folder
• That the email on your order is correct

If you still can’t find it, log in to your customer account or contact us at contact@geturbrick.com with your order number.

You get it delivered to your home, at the address of your choice.

The carrier depends on the country, not the option you choose:

• France: DPD Predict.
• European Union: DPD Classic in Belgium, Bulgaria, Germany, Luxembourg, the Netherlands, Portugal, Czechia, Lithuania, Slovakia, Slovenia, Finland, Latvia, Malta and Romania. FedEx International Connect Plus in Denmark, Poland, Estonia, Sweden, Greece, Austria, Italy, Spain, Croatia, Hungary and Ireland.
• Rest of Europe, overseas territories and international: FedEx International Connect Plus.

Make sure the address is complete: an incomplete address is the number one cause of delay.

Shipping fees depend on the destination. They're flat fees, not estimates:

• Mainland France: 10€, free from 175€.
• European Union: 15€, free from 175€.
• Rest of Europe (Switzerland, United Kingdom, Norway, Monaco...), overseas territories, the Canary Islands and Melilla: 35€, no free threshold.
• Rest of the world: 75€, no free threshold.

Free shipping from 175€ applies in France and the European Union. It doesn't apply to Switzerland, the United Kingdom, Norway, the overseas departments, the Canary Islands or Melilla, which fall under the 35€ flat fee.

The exact rate shows at checkout once you enter your address.

Within the European Union, no. No customs duties, the price you see is the final price.

Outside the European Union, yes, and they are not included in our prices. Customs duties, import taxes and local VAT are set by your country's authorities and paid to the carrier or customs on delivery.

As a guide, for the United Kingdom, expect 20% to 30% of the order value, plus the carrier's handling fee. Check your country's rules before ordering: we would rather tell you here than let you find out on delivery.

If you refuse to pay, the parcel comes back to us. You keep your right of withdrawal: we refund the product and the outbound shipping, minus the actual return-routing costs, with carrier receipts.

French overseas departments: no customs duties, but local octroi de mer and VAT may apply.

DPD and FedEx leave a delivery notice and try again, or drop the parcel at a pickup point depending on the country. You can track and reschedule from the tracking link sent by email.

If the parcel is never collected, it comes back to us after the carrier's holding period. We then refund the product. The actual return-to-depot costs are deducted, capped at the outbound shipping amount, with receipts.

If you would rather have it sent again than refunded, write to us: reshipment is charged at your address's delivery rate.

Yes, 100%. Every item is hand-inspected by our expertise team before shipping: labels, stitching, production codes, sole or box depending on the piece, packaging. Nothing leaves without clearing that check.

Zero customer return for counterfeit in 3 years. That's our commitment, not a marketing promise.

See our full process →

Drops release in tiny quantities and disappear within minutes on official sites. Instead of letting you hunt sketchy resale platforms, we handle the sourcing for you.

We work with a network of professional suppliers we've known for over 3 years. Each source has a documented transaction history, and we reject 40% of the pairs offered to us before they even reach the studio.

The upside: you find pairs here that you won't find anywhere else, with the certainty they're authentic.

Five steps: verified sourcing, visual inspection, technical authentication, cross-check against certified references, final validation and packaging.

In practice, that means we look at:

• Inner labels: font, alignment, content
• Production code: date, factory, batch
• The sole: texture, engraving, molding quality
• Packaging: box, label, barcode
• Accessories: laces, paper stuffing, dust bag

Each brand has its own criteria, each model too. We know the details that betray a high-end replica as much as an obvious fake.

See the 5 steps in detail →

A small seal we stick on one shoe (or on the box for non-sneaker items) once we've confirmed the pair is authentic. It's our signature.

It serves two purposes:

• For you: visual confirmation your pair was inspected and approved by our team
• For us: if you return the pair, we can confirm it's exactly the one we sent

Don't cut the seal while you're still unsure. It's part of the product: we apply it at the very end of our check, it can't be reapplied, and it's what lets us confirm on return that the pair really is ours. An unsealed pair is no longer new, and what we can offer for it reflects that.

Three things to check the moment your parcel lands:

1. The Geturbrick Verified seal is intact on the pair (or on the box)
2. The original box is inside, with every accessory (laces, paper, dust bag where applicable)
3. The pair itself: no defects, matches what you expected

If something's off, write to us within 14 days at contact@geturbrick.com and we'll fix it fast.

How we verify every pair →

No, absolutely not. Every pair we ship is brand new, never worn, never tried on.

You receive:

• The original box, intact
• The packaging (paper stuffing, stickers)
• The accessories (spare laces, hang tags, dust bag where applicable)

If a pair arrives at our studio with any defect (scratch, yellowed sole, missing accessory), it doesn't go on sale. Period.

It has never happened, and if it did, we pay.

Our authenticity guarantee has no time limit. If an item we sold is shown not to be authentic, we refund everything you paid, outbound and return shipping included, on presentation of the item and proof of purchase.

This guarantee comes on top of your legal guarantees of conformity and against hidden defects, it does not replace them. It applies wherever you are delivered, including countries where sales are final.

Write to contact@geturbrick.com with your order number and photos: we reply within 24 to 48 business hours.

Returns are self-service from your account, within 14 days of delivery:

1. Go to My account → Orders and open the order.
2. Click "Withdraw and return my order", active for 14 days after delivery. Your withdrawal is recorded and you receive an acknowledgement by email.
3. Your return form PDF opens: print it and follow its instructions (reason, conditions, return address).
4. Slip the form into the parcel, ship it tracked within 14 days and send us the tracking link.

Refund within 14 days of receipt and inspection, often much faster.

On delivery. A signature is required at handover. Check the parcel's condition in front of the courier: if it's damaged, opened or resealed, file written reservations with the carrier before signing, and let us know right away. These reservations help our claim, but not filing them doesn't cost you any rights: the parcel stays our responsibility until it reaches you.

After opening. If you notice a problem, defective item, wrong model or size, damaged parcel, write to us at contact@geturbrick.com with your order number.

What helps us move fast:

• photos of the product and packaging, before you throw anything away.
• your order number and, if you filed any, a copy of your reservations.

We reply within 24 business hours. If the mistake is ours, return shipping and reshipping are on us.

Yes. As long as your order hasn't shipped yet, write to us at contact@geturbrick.com with your order number and we'll cancel it with a full refund.

If it's already on its way, you haven't lost anything: your right of withdrawal runs from order confirmation until 14 days after you receive it. So you can let us know even before the parcel arrives, and refuse the delivery.

Yes, you have 14 days after delivery to withdraw, no justification needed, straight from your account: open your order and click "Withdraw and return my order". Your withdrawal is recorded immediately and you receive an acknowledgement by email.

Try the item as you would in a shop. A pair tried on indoors on a clean floor, a garment tried on without being worn or washed, tags in place, an accessory opened and looked at: no problem. Beyond that (pair worn outside, garment worn or washed, tags removed, incomplete item, Geturbrick tag cut), we tell you in writing, with photos, the loss in value we observe, and it is deducted from the refund. Never a flat rate: only the real resale value counts.

Sealed collectibles. They are sold and valued factory sealed. You can return them within 14 days. If they come back unsealed, the loss in value, which may reach the price paid, is deducted from the refund.

What we ask:

• return the item complete, with its original box and accessories.
• pack it in an outer carton, without sticking a label on the manufacturer's box.
• use tracked shipping, insured for valuable items, and keep your proof of postage.

You get back the item price and the standard outbound shipping cost. Refund within 14 days of receipt, often much faster.

Yes, as long as the sealed bag has not been opened. Underwear and socks ship in sealed packaging for hygiene reasons. You have 14 days to withdraw and send them back, seal intact.

Once the seal is opened, the item can no longer be returned or refunded: this is the exception in article L221-28 5° of the French Consumer Code for unsealed goods that cannot be returned for hygiene reasons. The product page reminds you of it before purchase.

A defective or non-conforming item is of course still taken back, sealed or not: write to us at contact@geturbrick.com.

Returns: 14 days after delivery, via the "Withdraw and return my order" button on your order page. The return form PDF contains the address, the withdrawal form and the instructions. Return shipping is at your expense unless we made a mistake: expect 8 to 15 € from France, 15 to 40 € from the rest of the European Union. Parcels sent postage due are refused.

Underwear and socks: delivered sealed, they are only taken back sealed (see the dedicated question).

Outside the European Union: sales are final to Switzerland, the United States, Canada, Japan, Australia, China, South Korea, New Zealand, Brazil, Mexico and Hong Kong. A defective, non-conforming or wrongly shipped item is taken back everywhere, costs included.

Exchanges: no direct exchange. Return the item and place a new order.

Our prices depend on several factors:

• Model rarity
• Market demand
• Size (some sizes are more sought after)
• Available stock

Prices can go up or down based on the market. Our goal is to give you a fair, competitive price.

To never miss a deal:

• Sign up for our newsletter : 10€ off + exclusive offers
• Follow us on Instagram : @geturbrick

We regularly run flash sales and special offers for our community.

It is the geturfam, our loyalty program: every euro you spend earns you 1 point, credited automatically when your order is delivered.

From your account page, your points turn into discount codes just for you: 500 points = €5 off, 1,000 points = €15 off, 2,000 points = €35 off.

And this is just the beginning: early access to drops, members-only sales and things we are still keeping to ourselves. Discover the geturfam

On sneakers we typically carry EU 35.5 to 50 depending on the model and availability. On streetwear, pieces run from XS to XXL. Accessories are mostly one size or adjustable, apart from socks and belts.

Each product page shows the sizes currently in stock. The most-requested sizes (40-45) often sell out quickly.

If your size isn’t available, get in touch, we can sometimes source it on request.

Most of our sneakers are unisex, and streetwear pieces almost always are too: you pick a letter size depending on the fit you want. Accessories make no men/women distinction.

Sizes are listed in EU, US Men’s and US Women’s on every product page thanks to our size converter.

Rough guide:

• EU 35.5 to 40: more womenswear
• EU 40 to 50: more menswear
• EU 38 to 43: unisex

Sizing varies by brand and model.

Our tips:

• Measure your foot in cm and use our conversion guide
• Check the size guide on each product page
• If in doubt, size up by half a size

Question? Reach out at contact@geturbrick.com and we’ll advise.

Every brand has its own sizing. Browse our detailed guides with EU/US/UK/CM conversion tables:

• Apparel size guide : hoodies, tees, cargos, fit by brand
• Accessories size guide : caps, beanies, socks, watches
• Nike size guide : Dunk, Air Force 1, Air Max
• Jordan size guide : Jordan 1, 4, 11
• Adidas size guide : Samba, Gazelle, Campus
• Yeezy size guide : 350, 500, Slide, Foam Runner
• New Balance size guide : 550, 2002R, 990
• Asics size guide : Gel-1130, Gel-Kayano 14
• UGG size guide : Tasman, Tazz, Classic
• Puma size guide : Suede, RS-X, Speedcat
• Converse size guide : Chuck 70, All Star
• Vans size guide : Old Skool, Sk8-Hi

You can pay for your order with:

• Klarna : 3x sans frais
• Credit/debit card : Visa, Mastercard, American Express, Cartes Bancaires (CB)
• Apple Pay
• Shop Pay
• MobilePay
• Bancontact
• Przelewy24
• EPS

All payments are 100% secure via SSL and certified gateways.

We never store your card details.