Terms and Conditions of Sale

These General Terms and Conditions of Sale (hereinafter the "Terms of Sale") govern all sales concluded on the website www.geturbrick.com (hereinafter the "Site"), published by GETURBRUCK, a French SAS (simplified joint-stock company) with capital of 1,000 €, registered with the RCS de Nanterre under number 953 293 651, whose registered office is located in Colombes (92) (hereinafter the "Seller" or "Geturbrick").

The Customer acknowledges having read these Terms of Sale and accepts them without reservation prior to placing any Order.

• "Customer", any adult natural person or legal entity placing an Order on the Site.
• "Order", the purchase of one or more Products on the Site.
• "Product", an item offered for sale on the Site (sneakers, clothing, accessories).
• "Site", the website www.geturbrick.com.
• "Seller", GETURBRUCK, the company operating the Geturbrick brand.

These Terms of Sale define the rights and obligations of the parties in connection with the online sale of Products offered by the Seller. The Seller reserves the right to amend them at any time: the Terms of Sale that apply are those in force at the time the Order is confirmed.

Products are described and photographed on the Site as accurately as possible. Photographs nonetheless remain illustrative and cannot guarantee a perfect match with the physical product.

All Products sold are 100% new and authentic. Each Product is inspected by our experts before shipping and fitted with a sealed Geturbrick Verified tag certifying its authenticity.

The Seller reserves the right to remove any Product from the Site at any time and to modify its information.

The Customer places an Order through the online purchase process. The Order is definitively confirmed only once payment is confirmed; a confirmation email is then sent to the Customer.

The Seller reserves the right to refuse or cancel any Order for a legitimate reason, in particular:

• Payment issue
• An existing dispute with the Customer
• An abnormal or fraudulent Order
• Product unavailability

Cancellation before shipping. What we can cancel depends on how far your Order has progressed, and that depends on the Product.

Products marked "Express 48H". These are already in our warehouses, authenticated and ready to ship. No sourcing is involved for them. As long as your Order has not shipped, write to us at contact@geturbrick.com with your order number: we will cancel it with a full refund.

Other Products, prepared within 5 to 10 business days. Processing begins as soon as payment is confirmed, and it commits third parties. We reserve the pair with a partner in our network, they ship it to us, we receive it, we inspect it (size, defects, authenticity), and then we prepare it for you. Once this chain has started, the commitment to the partner is binding and the Order can no longer be cancelled.

So let us know as early as possible: if sourcing has not yet begun, we will cancel with a full refund. Past that point, your right of withdrawal takes over.

In all cases, you retain your right of withdrawal. It can be exercised as soon as the Order is confirmed and up to 14 days after receiving the Product, under the conditions set out in Article 9. You may notify us of your withdrawal even before receiving the parcel, or refuse delivery by letting us know.

Filing a claim with your bank. We invite you to contact us first: we process requests within 24 to 48 business hours and this is almost always faster. This invitation does not deprive you of any recourse with your bank or payment provider.

Prices are shown in euros, all taxes included. For deliveries within the European Union, the VAT applied is that of your delivery country. For deliveries to French overseas departments and territories and outside the European Union, the displayed price excludes French VAT; local taxes, octroi de mer (a French overseas import levy) and, where applicable, customs duties are due on delivery under the conditions of Article 7bis. Delivery costs are shown before you confirm your Order.

Accepted payment methods: credit card (Visa, Mastercard, American Express), Apple Pay, Shop Pay.

Payment is secured by our payment provider. Card data is encrypted and is not retained by the Seller. The Order is confirmed as soon as payment is accepted.

Products are delivered to the address you provide when placing your Order.

How your delivery time breaks down

Your total delivery time is our preparation time plus the carrier's transit time.

• Preparation, Products marked "Express 48H": 48 business hours. These Products are already in our warehouses.
• Preparation, other Products: 5 to 10 business days on average. We source the pair from our network, receive it, check its size, absence of defects and authenticity, and then ship it.
• DPD shipping: 24 hours in France, 24 to 72 hours in the rest of the European Union.
• FedEx shipping: 2 to 3 business days within the European Union, 3 to 4 business days to the rest of the world.

In all cases, we deliver to you no later than 30 days after the Order is placed. The delivery time shown to you when ordering is binding on both you and us.

Combined Order. An Order is shipped as a single parcel. When it includes both a Product marked "Express 48H" and a Product with standard preparation, everything ships at the pace of the slower one, i.e. 5 to 10 business days. To receive an Express 48H Product without waiting for the rest, place a separate Order.

Zones, carriers and rates

• Mainland France: DPD Predict, 10 €, free delivery from 175 €.
• European Union: DPD Classic or FedEx International Connect Plus depending on the country, 15 €, free delivery from 175 €.
• Europe outside the European Union, the Mediterranean rim, French overseas territories, the Canary Islands and Melilla: FedEx International Connect Plus, 35 €, no free-delivery threshold.
• Rest of the world: FedEx International Connect Plus, 75 €, no free-delivery threshold.

The Canary Islands and Melilla are part of Spain but lie outside the customs and tax territory of the European Union. They therefore fall under the 35 € rate, and free delivery from 175 € does not apply there.

The exact rate applicable to your address is shown before you confirm your Order.

If we are late. If we have not delivered by the date or within the time stated, you may give us formal notice to deliver within a reasonable additional period, by registered letter or by email to contact@geturbrick.com. If we still do not deliver, you may terminate the Order by the same means. You may terminate it immediately, without prior formal notice, if we refuse to deliver or if the delivery date was an essential condition for you that you had indicated to us. We will then refund you the full amount paid no later than 14 days after termination. Articles L216-1 to L216-3 and L241-4 of the Code de la consommation (French Consumer Code).

Receipt. A signature is required when the parcel is handed over. We recommend checking the parcel's condition in front of the courier and noting any reservations with the carrier if there is visible damage: this helps us pursue a claim. Not noting reservations does not deprive you of any of your rights, since we remain responsible for the Product until you receive it (Article 8).

Operational details (tracking, refusing delivery, damaged parcels) are set out in our Shipping and Delivery FAQ.

Orders shipped outside the European Union (including the United Kingdom, Switzerland, Norway) may be subject to customs duties, import taxes and local VAT, as determined by the customs authorities of the destination country. The Customer is solely responsible for these.

These charges are not included in the price of the Products, the delivery costs charged by Geturbrick, or the total Order amount. They are paid directly to the carrier or the customs authorities upon delivery.

Geturbrick cannot predict the exact amount of these charges, which depends on local legislation, the declared value of the parcel and the type of Products ordered. As a guide, for the United Kingdom, they represent between 20% and 30% of the Order value, plus the carrier's handling fees. It is the Customer's responsibility to check the regulations of their country before ordering.

If you refuse to pay customs charges. The parcel is returned to us by the carrier. You then retain your right of withdrawal under the conditions of Article 9: we will refund you the price of the Product and the outbound delivery costs.

The following remain your responsibility and will be deducted from the refund on presentation of the carrier's supporting documents: the cost of returning the parcel to France and any storage or handling fees charged by the carrier or customs. We will provide you with an itemized breakdown before processing the refund.

To avoid this situation, find out about the duties and taxes applicable in your country before ordering.

By placing an Order to a destination outside the European Union, the Customer acknowledges having read these provisions and accepts them.

Ownership of the Products is transferred only once the price has been paid in full.

Pursuant to articles L.216-4 and L.216-5 of the Code de la consommation, GETURBRUCK remains responsible for the proper performance of delivery until the Customer receives the Product. If the parcel is lost or damaged during transport, the Customer should contact Geturbrick, who will handle the process with the carrier and propose a suitable solution (resending the Product or a refund).

9.1 Principle. In accordance with article L221-18 of the Consumer Code, you have 14 days to withdraw, without having to justify your decision and without penalty. The deadline runs from the day you, or a third party you have designated other than the carrier, physically take possession of the Product. If your Order is delivered in multiple packages, it runs from receipt of the last one. This right arises as soon as your Order is validated: you can therefore notify us of it before even receiving the package. When the deadline expires on a Saturday, Sunday or public or statutory holiday, it is extended until the first business day following.

9.2 How to exercise this right. The easiest way: open your order in your customer account and click "Withdraw and return my order". Your withdrawal is recorded immediately, you receive a receipt by email, on durable medium, and your PDF return label is displayed. You can also send us the standard form reproduced below, or any other unambiguous statement expressing your intention to withdraw, to GETURBRUCK SAS, 5 avenue du Plateau, 92700 Colombes, France, or to contact@geturbrick.com. In all cases, we acknowledge receipt without delay by email.

9.3 Product Return. You return the Product to us no later than 14 days after notifying us of your withdrawal, to the address indicated on the return label. Direct return costs are your responsibility: for reference, expect between 8 and 15 € from France and between 15 and 40 € from the rest of the European Union. Packages sent postage due are refused. We recommend tracked and insured shipping: the Product travels at your risk until receipt in our premises, and you keep your proof of shipment.

9.4 Product Condition and Loss of Value. You may handle and try the Product to the extent necessary to establish its nature, characteristics and proper functioning, as you would in a store. In accordance with article L221-23 of the Consumer Code, you are responsible for any depreciation resulting from handling beyond this, in particular:

• a pair of sneakers worn outside;
• clothing worn, washed, or with tags removed;
• an accessory or object used beyond simple trying, or returned incomplete;
• opening a Product sold and valued as originally sealed, particularly collectible products, whose value depends on the seal: loss of value may then reach the entire price paid.

Loss of value is determined based on the resale value of the Product in the condition it is returned to us, documented by photographs on receipt, and is communicated to you in writing. Loss of value, potentially reaching the price paid, is deducted from the refund. Original packaging (box, accessories, Geturbrick Verified tag) is recommended; its absence does not prevent withdrawal but may be considered in depreciation.

9.5 Exceptions to the Right of Withdrawal. In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• Products made to your specifications or clearly personalized (3°);
• Products that have been unsealed by you after delivery and cannot be returned for health or protection reasons (5°): this includes underwear and socks delivered in sealed packaging, if this packaging has been opened;
• audio or video recordings and computer software unsealed by you after delivery (9°).

These Products remain returnable under the conditions of this article as long as their seal is intact. The product sheet for each affected Product informs you before Order.

9.6 Refund. We refund you all amounts paid, including return shipping at the standard rate to your country (the additional cost of a faster or more expensive shipping method you chose remains your responsibility), no later than 14 days after being informed of your decision. We may defer the refund until receipt of the Product or until you have provided us with proof of its shipment, the earliest date being retained. The refund is made to the payment method used for the Order, free of charge for you, except with your express agreement for a credit note. In case of partial return, return shipping costs are only refunded if the entire Order is returned.

9.7 Deliveries Outside the European Union. The geographic scope of the right of withdrawal and firm sales are specified in Article 9 bis. In particular, Switzerland has no legal right of withdrawal for distance sales: sales delivered there are firm.

Standard Withdrawal Form. You are not required to use it; the button in your customer account or an unambiguous email is sufficient. It is attached to your order confirmation email and available in your customer account, next to the "Withdraw and return my order" button.

To the attention of GETURBRUCK SAS, 5 avenue du Plateau, 92700 Colombes, France, contact@geturbrick.com:

I hereby notify you of my withdrawal from the contract for the sale of the product below.
Ordered on: ............ / Received on: ............
Order number: ............
Name of consumer(s): ............
Address of consumer(s): ............
Signature (only if notification on paper): ............
Date: ............

Where the right of withdrawal applies. The 14-day right of withdrawal described in Article 9 applies in full if you are delivered in mainland France, in French overseas departments and territories, in a European Union member state, in a European Economic Area state (Norway, Iceland, Liechtenstein), in the United Kingdom, or in Monaco.

Where sales are final. For deliveries to Australia, Brazil, Canada, China, South Korea, the United States, Hong Kong, Japan, Mexico, New Zealand and Switzerland, sales are final and definitive: the right of withdrawal does not apply. This information is presented to you before payment and you must expressly confirm it.

What remains guaranteed everywhere, without exception. Wherever you are delivered, we fully cover, including outbound and return shipping costs:

• a defective Product;
• a Product that does not match its description, photograph or advertised characteristics;
• a shipping error on our part (wrong model, wrong colorway, wrong size);
• a Product whose authenticity is disputed.

In these cases, you benefit from the legal guarantee of conformity and the guarantee against hidden defects, detailed in Article 10. No provision of this article limits them.

How to report a problem to us. Write to us at contact@geturbrick.com as soon as possible after receipt, with your order number and photographs of the Product and its packaging. We respond within 24 to 48 business hours and send you a return authorization along with a prepaid label.

Local protections. If the law of your country of residence grants you mandatory rights that are more protective than this article, those rights apply and prevail over it.

Your Legal Warranties

Regardless of the right of withdrawal, every Product benefits from the legal warranty of conformity and the warranty against hidden defects, under the conditions recalled below. They apply regardless of your delivery country, including where sales are firm (Article 9 bis).

To implement one of these warranties, write to us at contact@geturbrick.com. We respond within 24 to 48 business hours.

Geturbrick Verified Commercial Warranty

In addition to your legal warranties, which it does not replace or limit in any way, GETURBRUCK SAS, 5 avenue du Plateau, 92700 Colombes, guarantees the authenticity of each Product sold, without limitation of duration and free of charge for you. If a Product's inauthenticity were established, we refund you all amounts paid, including outbound and return shipping costs, upon simple presentation of the Product and proof of purchase.

We are automatically liable for the proper performance of your Order, under the conditions of articles L221-15 and L216-4 of the Code de la consommation.

We may be released from this liability if the non-performance is attributable to you, if it is due to the unforeseeable and insurmountable act of a third party unrelated to the supply of the Products, or to a case of force majeure within the meaning of article 1218 of the Code civil.

If we cannot source the Product. Our sourcing network may, exceptionally, prevent us from obtaining the ordered Product. In this case, we notify you without delay and refund you the full amount paid no later than 14 days after cancellation. This situation does not deprive you of any of the rights set out in articles L216-2 and L216-3 of the Code de la consommation.

For any question or complaint, contact our customer service:

• By email: contact@geturbrick.com
• Via the contact form

Response within 24 to 48 business hours.

In the event of a dispute, the Customer may use a consumer mediator free of charge for an amicable resolution.

Pursuant to the Code de la consommation, GETURBRUCK is a member of the FEVAD Mediation Service (Fédération du e-commerce et de la vente à distance, the French e-commerce and distance selling federation), BP 20015, 75362 Paris Cedex 8, mediateurfevad.fr. The Mediation Service may be contacted after a prior written approach to Geturbrick that has not resulted in a solution.

If you reside in another European Union member state, you may also contact the alternative dispute resolution body competent in your country, or the network of European Consumer Centres via cec-zev.eu.

Personal data collected when placing an Order is necessary for its processing and is managed in accordance with our Privacy Policy. The Customer has a right of access, rectification, erasure and portability of their data.

The elements of the Site are protected by intellectual property law and are the exclusive property of GETURBRUCK. This protection covers, in particular and without limitation: text, images, photographs, videos, logos and trademarks, the Site's architecture and design, as well as Product descriptions and prices, including their breakdown by size.

Product descriptions are original creations written by us. Prices result from analysis and processing that are ours alone: they are continuously recalculated from multiple sources and our own parameters. As such, the Site and its database also benefit from database producer protection under articles L341-1 et seq. of the Code de la propriété intellectuelle (French Intellectual Property Code).

Automated extraction and reuse. Without prior written authorization, it is prohibited to extract and reuse, whether qualitatively or quantitatively substantial, the content of the Site, as well as to repeatedly and systematically extract non-substantial parts. This covers in particular any automated collection of our prices and descriptions, by whatever means: unauthorized crawler, script, browser extension, or third-party aggregation or comparison service.

Such acts give rise to civil liability on the part of their author and are criminally sanctioned under articles L335-2 and L343-1 of the Code de la propriété intellectuelle. We retain Site access logs and reserve the right to block any access, to bring any action to stop the conduct and obtain redress, and to claim compensation for the harm suffered.

These Terms of Sale are governed by French law.

If you habitually reside in another country, this choice does not deprive you of any of the protections granted to you by the mandatory consumer law provisions of your country of residence, pursuant to article 6 of Regulation (EC) No. 593/2008, known as Rome I.

In the event of a dispute, first send us a written complaint to contact@geturbrick.com. If our response does not satisfy you, you may contact the consumer mediator mentioned in Article 13 free of charge.

In any event, you retain the right to bring proceedings before the courts. If you reside in France, you may choose to bring proceedings before the court of the place where you resided when the contract was concluded, the court of the place where the harmful event occurred, or the court of GETURBRUCK's registered office. If you reside in another European Union member state, you may bring proceedings before the courts of your place of residence.

For any Order of an amount equal to or greater than 120 euros, we retain the written record of the contract for ten years from delivery, pursuant to article L213-1 of the Code de la consommation. You may access it at any time from your customer account, My Orders section, or by writing to us at contact@geturbrick.com.

Pursuant to French law no. 2020-105 of 10 February 2020 on the fight against waste and the circular economy (the "AGEC" law) and article L541-10 of the Code de l'environnement, GETURBRUCK contributes to the extended producer responsibility (EPR) scheme for clothing, household linen and footwear as a member of the state-approved producer responsibility organisation Refashion. The eco-contributions paid fund the collection, sorting, reuse and recycling of used items.

Unique identifier (IDU) issued under this scheme: FR551079_11QXSS.

Used shoes and clothing do not belong in household waste: even when damaged, drop them off at a textile collection point (container, charity, partner store). In France, the nearest point is listed on refashion.fr.