Frequently asked questions
About
Who are we?
Geturbrick is the French resale platform for limited-edition sneakers and streetwear, 100% new and authenticated.
Our mission: to give you access to the most sought-after models, sold out everywhere else, with full confidence.
Every item is rigorously verified before shipping to guarantee authenticity.
How do we get in touch?
You can reach us by email at contact@geturbrick.com.
Our team replies within 24h, Monday to Friday.
You can also follow us and reach out on our social channels: Instagram @geturbrick.
Where are you based?
We don't have a physical store open to the public. All sales happen exclusively online on our site. Orders ship from our warehouses.
How do I follow new releases and drops?
To never miss the latest releases and drops:
- Sign up for our newsletter (10€ off your first order)
- Follow us on Instagram @geturbrick
- Turn on notifications on your account
We regularly announce new arrivals and exclusive drops.
Shipping & delivery
How do I track my order?
As soon as your order ships, you receive an email with your tracking number.
That number lets you track your parcel in real time on the carrier’s site (DPD or FedEx depending on your destination).
You can also find your tracking link in your customer account on our site.
Which countries do you ship to?
We ship to metropolitan France, the French Overseas Territories, and across Europe.
For deliveries outside Europe, contact us at contact@geturbrick.com to confirm availability and request a quote.
How does delivery work?
In-stock items (48H Express)
- Shipped within 24–48 working hours
- Delivered in 24–48h (France) or 72h max (Europe)
On-demand items
- Sourcing and verification: 5 to 12 working days
- Then standard delivery to your location
We email you at every step of the process.
I can’t find my tracking number
Your tracking number is emailed as soon as your order ships.
Check:
- Your spam or junk folder
- That the email on your order is correct
If you still can’t find it, log in to your customer account or contact us at contact@geturbrick.com with your order number.
Where can my parcel be delivered?
You can have it delivered to your home at the address of your choice.
Metropolitan France and Europe: DPD.
International (outside Europe): FedEx International Connect Plus.
Make sure the address is complete and accurate to avoid any delivery delay.
What are the shipping fees?
Shipping fees depend on your destination and the option chosen:
Metropolitan France:
- DPD: from 10€ (24h to 72h working days)
Europe:
- DPD: from 15€ — 5 to 10 working days
International (outside Europe):
- FedEx International Connect Plus: 5 to 10 working days — rates vary by destination
Free from 175€ of purchases in Europe.
The exact rate shows at checkout once you enter your address.
Authenticity
Are the pairs sold on Geturbrick actually authentic?
Yes, 100%. Every pair is hand-inspected by our expertise team before shipping: labels, production codes, soles, packaging. Nothing leaves without clearing that check.
Zero customer return for counterfeit in 3 years. That's our commitment, not a marketing promise.
How do you actually score pairs that are sold out everywhere else?
Drops release in tiny quantities and disappear within minutes on official sites. Instead of letting you hunt sketchy resale platforms, we handle the sourcing for you.
We work with a network of professional suppliers we've known for over 3 years. Each source has a documented transaction history, and we reject 40% of the pairs offered to us before they even reach the studio.
The upside: you find pairs here that you won't find anywhere else, with the certainty they're authentic.
Concretely, how do you authenticate a pair?
Five steps: verified sourcing, visual inspection, technical authentication, cross-check against certified references, final validation and packaging.
In practice, that means we look at:
- Inner labels: font, alignment, content
- Production code: date, factory, batch
- The sole: texture, engraving, molding quality
- Packaging: box, label, barcode
- Accessories: laces, paper stuffing, dust bag
Each brand has its own criteria, each model too. We know the details that betray a high-end replica as much as an obvious fake.
What's the Geturbrick Verified seal?
A small seal we stick on one shoe (or on the box for non-sneakers) once we've validated the pair's authenticity. It's our signature.
Two purposes:
- For you: visual confirmation your pair was inspected and validated by our team
- For us: if you return the pair, we know it's the one we sent
⚠️ Important: don't break the seal until you're sure you're keeping the pair. Broken seal = return refused.
How can I be sure when the parcel arrives?
Three things to check the moment your parcel lands:
- The Geturbrick Verified seal is intact on the pair (or on the box)
- The original box is inside, with every accessory (laces, paper, dust bag where applicable)
- The pair itself: no defects, matches what you expected
If something's off, write to us within 14 days at contact@geturbrick.com and we'll fix it fast.
Have the pairs been worn or tried on?
No, absolutely not. Every pair we ship is brand new, never worn, never tried on.
You receive:
- The original box, intact
- The packaging (paper stuffing, stickers)
- The accessories (spare laces, hang tags, dust bag where applicable)
If a pair arrives at our studio with any defect (scratch, yellowed sole, missing accessory), it doesn't go on sale. Period.
Returns & exchanges
What should I do if there’s a problem with my order?
If you notice any issue (defective product, wrong item, damaged parcel), contact us immediately at contact@geturbrick.com.
Important: Take photos of the issue and keep all packaging. That helps us process your request quickly.
Our team will reply within 24h to find a solution.
Can I cancel or change my order?
Yes, as long as your order isn’t already being prepared.
Send us a message as soon as possible at contact@geturbrick.com with your order number.
Once the order has shipped, cancellation is no longer possible. You’ll need to file a return request instead.
Can I request a refund?
Yes — you have 14 days after delivery to request a refund.
Conditions:
- Brand-new, never worn, never washed
- Original tags and packaging intact
- Box in perfect condition
The refund is processed within 72 hours after we receive and verify the return.
Can I return or exchange a product?
Returns: You have 14 days to return an item. Return shipping is at your expense (unless we made a mistake).
Exchanges: We don’t do direct exchanges. If you’d like a different size or model, return the item and place a new order.
Contact us at contact@geturbrick.com to get the return address.
Pricing & promos
How do you set your prices?
Our prices depend on several factors:
- Model rarity
- Market demand
- Size (some sizes are more sought after)
- Available stock
Prices can go up or down based on the market. Our goal is to give you a fair, competitive price.
How do I get notified about promotions?
To never miss a deal:
- Sign up for our newsletter — 10€ off + exclusive offers
- Follow us on Instagram — @geturbrick
We regularly run flash sales and special offers for our community.
Size guide
What sizes are available?
We typically carry sizes EU 35.5 to 50 depending on the model and availability.
Each product page shows the sizes currently in stock. The most-requested sizes (40-45) often sell out quickly.
If your size isn’t available, get in touch — we can sometimes source it on request.
Are your products for men or women?
Most of our sneakers are unisex.
Sizes are listed in EU, US Men’s and US Women’s on every product page thanks to our size converter.
Rough guide:
- EU 35.5 to 40: more womenswear
- EU 40 to 50: more menswear
- EU 38 to 43: unisex
How do I find my size?
Sizing varies by brand and model.
Our tips:
- Measure your foot in cm and use our conversion guide
- Check the size guide on each product page
- If in doubt, size up by half a size
Question? Reach out at contact@geturbrick.com and we’ll advise.
Where can I find each brand’s size guide?
Every brand has its own sizing. Browse our detailed guides with EU/US/UK/CM conversion tables:
- Nike size guide — Dunk, Air Force 1, Air Max
- Jordan size guide — Jordan 1, 4, 11
- Adidas size guide — Samba, Gazelle, Campus
- Yeezy size guide — 350, 500, Slide, Foam Runner
- New Balance size guide — 550, 2002R, 990
- Asics size guide — Gel-1130, Gel-Kayano 14
- UGG size guide — Tasman, Tazz, Classic
- Puma size guide — Suede, RS-X, Speedcat
- Converse size guide — Chuck 70, All Star
- Vans size guide — Old Skool, Sk8-Hi
Payment options
What payment methods do you accept?
You can pay for your order with:
- Credit/debit card — Visa, Mastercard, American Express, Cartes Bancaires (CB)
- PayPal
- Apple Pay
- Shop Pay
- MobilePay
- Bancontact
- Przelewy24
- EPS
All payments are 100% secure via SSL and certified gateways.
We never store your card details.
About
Who are we?
Geturbrick is the French resale platform for limited-edition sneakers and streetwear, 100% new and authenticated.
Our mission: to give you access to the most sought-after models, sold out everywhere else, with full confidence.
Every item is rigorously verified before shipping to guarantee authenticity.
How do we get in touch?
You can reach us by email at contact@geturbrick.com.
Our team replies within 24h, Monday to Friday.
You can also follow us and reach out on our social channels: Instagram @geturbrick.
Where are you based?
We don't have a physical store open to the public. All sales happen exclusively online on our site. Orders ship from our warehouses.
How do I follow new releases and drops?
To never miss the latest releases and drops:
- Sign up for our newsletter (10€ off your first order)
- Follow us on Instagram @geturbrick
- Turn on notifications on your account
We regularly announce new arrivals and exclusive drops.
Shipping & delivery
How do I track my order?
As soon as your order ships, you receive an email with your tracking number.
That number lets you track your parcel in real time on the carrier’s site (DPD or FedEx depending on your destination).
You can also find your tracking link in your customer account on our site.
Which countries do you ship to?
We ship to metropolitan France, the French Overseas Territories, and across Europe.
For deliveries outside Europe, contact us at contact@geturbrick.com to confirm availability and request a quote.
How does delivery work?
In-stock items (48H Express)
- Shipped within 24–48 working hours
- Delivered in 24–48h (France) or 72h max (Europe)
On-demand items
- Sourcing and verification: 5 to 12 working days
- Then standard delivery to your location
We email you at every step of the process.
I can’t find my tracking number
Your tracking number is emailed as soon as your order ships.
Check:
- Your spam or junk folder
- That the email on your order is correct
If you still can’t find it, log in to your customer account or contact us at contact@geturbrick.com with your order number.
Where can my parcel be delivered?
You can have it delivered to your home at the address of your choice.
Metropolitan France and Europe: DPD.
International (outside Europe): FedEx International Connect Plus.
Make sure the address is complete and accurate to avoid any delivery delay.
What are the shipping fees?
Shipping fees depend on your destination and the option chosen:
Metropolitan France:
- DPD: from 10€ (24h to 72h working days)
Europe:
- DPD: from 15€ — 5 to 10 working days
International (outside Europe):
- FedEx International Connect Plus: 5 to 10 working days — rates vary by destination
Free from 175€ of purchases in Europe.
The exact rate shows at checkout once you enter your address.
Authenticity
Are the pairs sold on Geturbrick actually authentic?
Yes, 100%. Every pair is hand-inspected by our expertise team before shipping: labels, production codes, soles, packaging. Nothing leaves without clearing that check.
Zero customer return for counterfeit in 3 years. That's our commitment, not a marketing promise.
How do you actually score pairs that are sold out everywhere else?
Drops release in tiny quantities and disappear within minutes on official sites. Instead of letting you hunt sketchy resale platforms, we handle the sourcing for you.
We work with a network of professional suppliers we've known for over 3 years. Each source has a documented transaction history, and we reject 40% of the pairs offered to us before they even reach the studio.
The upside: you find pairs here that you won't find anywhere else, with the certainty they're authentic.
Concretely, how do you authenticate a pair?
Five steps: verified sourcing, visual inspection, technical authentication, cross-check against certified references, final validation and packaging.
In practice, that means we look at:
- Inner labels: font, alignment, content
- Production code: date, factory, batch
- The sole: texture, engraving, molding quality
- Packaging: box, label, barcode
- Accessories: laces, paper stuffing, dust bag
Each brand has its own criteria, each model too. We know the details that betray a high-end replica as much as an obvious fake.
What's the Geturbrick Verified seal?
A small seal we stick on one shoe (or on the box for non-sneakers) once we've validated the pair's authenticity. It's our signature.
Two purposes:
- For you: visual confirmation your pair was inspected and validated by our team
- For us: if you return the pair, we know it's the one we sent
⚠️ Important: don't break the seal until you're sure you're keeping the pair. Broken seal = return refused.
How can I be sure when the parcel arrives?
Three things to check the moment your parcel lands:
- The Geturbrick Verified seal is intact on the pair (or on the box)
- The original box is inside, with every accessory (laces, paper, dust bag where applicable)
- The pair itself: no defects, matches what you expected
If something's off, write to us within 14 days at contact@geturbrick.com and we'll fix it fast.
Have the pairs been worn or tried on?
No, absolutely not. Every pair we ship is brand new, never worn, never tried on.
You receive:
- The original box, intact
- The packaging (paper stuffing, stickers)
- The accessories (spare laces, hang tags, dust bag where applicable)
If a pair arrives at our studio with any defect (scratch, yellowed sole, missing accessory), it doesn't go on sale. Period.
Returns & exchanges
What should I do if there’s a problem with my order?
If you notice any issue (defective product, wrong item, damaged parcel), contact us immediately at contact@geturbrick.com.
Important: Take photos of the issue and keep all packaging. That helps us process your request quickly.
Our team will reply within 24h to find a solution.
Can I cancel or change my order?
Yes, as long as your order isn’t already being prepared.
Send us a message as soon as possible at contact@geturbrick.com with your order number.
Once the order has shipped, cancellation is no longer possible. You’ll need to file a return request instead.
Can I request a refund?
Yes — you have 14 days after delivery to request a refund.
Conditions:
- Brand-new, never worn, never washed
- Original tags and packaging intact
- Box in perfect condition
The refund is processed within 72 hours after we receive and verify the return.
Can I return or exchange a product?
Returns: You have 14 days to return an item. Return shipping is at your expense (unless we made a mistake).
Exchanges: We don’t do direct exchanges. If you’d like a different size or model, return the item and place a new order.
Contact us at contact@geturbrick.com to get the return address.
Pricing & promos
How do you set your prices?
Our prices depend on several factors:
- Model rarity
- Market demand
- Size (some sizes are more sought after)
- Available stock
Prices can go up or down based on the market. Our goal is to give you a fair, competitive price.
How do I get notified about promotions?
To never miss a deal:
- Sign up for our newsletter — 10€ off + exclusive offers
- Follow us on Instagram — @geturbrick
We regularly run flash sales and special offers for our community.
Size guide
What sizes are available?
We typically carry sizes EU 35.5 to 50 depending on the model and availability.
Each product page shows the sizes currently in stock. The most-requested sizes (40-45) often sell out quickly.
If your size isn’t available, get in touch — we can sometimes source it on request.
Are your products for men or women?
Most of our sneakers are unisex.
Sizes are listed in EU, US Men’s and US Women’s on every product page thanks to our size converter.
Rough guide:
- EU 35.5 to 40: more womenswear
- EU 40 to 50: more menswear
- EU 38 to 43: unisex
How do I find my size?
Sizing varies by brand and model.
Our tips:
- Measure your foot in cm and use our conversion guide
- Check the size guide on each product page
- If in doubt, size up by half a size
Question? Reach out at contact@geturbrick.com and we’ll advise.
Where can I find each brand’s size guide?
Every brand has its own sizing. Browse our detailed guides with EU/US/UK/CM conversion tables:
- Nike size guide — Dunk, Air Force 1, Air Max
- Jordan size guide — Jordan 1, 4, 11
- Adidas size guide — Samba, Gazelle, Campus
- Yeezy size guide — 350, 500, Slide, Foam Runner
- New Balance size guide — 550, 2002R, 990
- Asics size guide — Gel-1130, Gel-Kayano 14
- UGG size guide — Tasman, Tazz, Classic
- Puma size guide — Suede, RS-X, Speedcat
- Converse size guide — Chuck 70, All Star
- Vans size guide — Old Skool, Sk8-Hi
Payment options
What payment methods do you accept?
You can pay for your order with:
- Credit/debit card — Visa, Mastercard, American Express, Cartes Bancaires (CB)
- PayPal
- Apple Pay
- Shop Pay
- MobilePay
- Bancontact
- Przelewy24
- EPS
All payments are 100% secure via SSL and certified gateways.
We never store your card details.